flamify1. Agreement and provider
These Terms of Service (“Terms”) are a binding agreement between you or the organization you represent (“Customer”, “you”) and ALLIE LTD, a company registered in Cyprus under company number HE 460424 and VAT number 60076104S, doing business as Flamify (“Flamify”, “we”, “us”). Our registered address is Emmanouil Roidi 44, KIRZIS CENTER, Block A, Floor 1, Flat A11, 3031, Limassol, Cyprus.
By accessing or using the Service, creating an account, or purchasing a subscription, you agree to these Terms, our Privacy Policy, and our Cancellation & Refund Policy. At checkout, you may be required to confirm this agreement expressly. If you act for an organization, you represent that you have authority to bind it. If you do not agree, do not use the Service.
You must be at least 18 years old and legally able to enter into this agreement.
2. The Service
Flamify provides a hosted conversational runtime through a REST API, together with related website features, documentation, account tools, and support (the “Service”). Depending on your plan, the Service may process conversation context, maintain user-scoped memory, and use conversational signals to influence response style.
We may improve, modify, or discontinue features. We will provide reasonable notice of material changes that significantly reduce paid functionality where practical. Preview, beta, mock, or evaluation features may be changed or withdrawn at any time and are provided without a service-level commitment.
Documentation examples marked as mock or illustrative are not a production API contract.
3. Accounts and API keys
You must provide accurate account information and keep it current. You are responsible for all activity under your account and for users you authorize.
API keys are confidential credentials. You must keep them in trusted server-side environments, apply reasonable access controls, and promptly revoke or rotate a key that may be compromised. You must notify us at support@flamify.ai of suspected unauthorized access. You may not share, sell, transfer, or publish keys except to authorized personnel and service providers acting for you.
4. Fees, subscriptions, and renewal
Price and order disclosure
Before you submit an order, checkout will identify the subscription, the price and duration of the paid introductory period, the subsequent recurring price and billing interval, transaction currency, included usage or limits, applicable taxes, and any other promotion. You may review and correct your order before payment.
Payment processing and authorization
ALLIE LTD is the provider of the Service. Payments are processed by Stripe. Available payment methods are displayed at checkout. By submitting an order, you authorize ALLIE LTD and Stripe to charge the selected payment method for the amount shown, including applicable taxes, and to store or use a payment credential for recurring charges. Stripe handles full card or bank-account details under its own terms and privacy practices; ALLIE LTD receives limited payment and transaction information rather than full card details.
Automatic renewal
After the paid introductory period ends, the subscription automatically continues at the disclosed monthly or yearly renewal price until cancelled. At each renewal, you authorize us to charge that recurring price and applicable taxes to your saved payment method. The checkout and receipt will identify the first-period charge, renewal price, and billing interval. No free trial or other promotional price applies unless its duration, eligibility, conversion price, and renewal terms are expressly shown before purchase.
Cancellation
You may cancel at any time through the account billing page or customer portal made available to you, or by emailing support@flamify.ai. To avoid the next recurring charge, cancel before the next renewal date. Unless checkout, applicable law, or our Cancellation & Refund Policy states otherwise, cancellation takes effect at the end of the current paid period, you retain access until then, and no further renewal charge will be made. Deleting an account or stopping use does not by itself cancel a subscription.
Refunds
Payments and renewals are subject to our Cancellation & Refund Policy. Approved refunds are returned to the original payment method. Cancellation alone does not create a right to a prorated refund, except where required by law.
Failed payments and taxes
If a payment fails, we or Stripe may retry it, ask you to update the payment method, mark the subscription past due, or limit or suspend paid access after any notice required by law. We do not add an undisclosed fee merely because a payment attempt fails. You are responsible for accurate billing and tax information and for taxes not collected by us where applicable.
Price changes
We may change subscription prices for future billing periods. We will provide reasonable advance notice where required, and the new price will not be charged before the next renewal to which it applies. You may cancel before that renewal if you do not agree to the new price.
5. Customer Data and privacy
“Customer Data” means messages, identifiers, context, configuration, and other content submitted to the Service by or for Customer. As between the parties, Customer retains its rights in Customer Data.
Customer grants Flamify a limited, non-exclusive right to host, transmit, reproduce, analyze, and otherwise process Customer Data only as needed to provide, secure, support, and improve the Service, comply with law, and enforce these Terms. Our handling of personal data is described in the Privacy Policy and any applicable data processing agreement.
Customer is responsible for the lawfulness, accuracy, and quality of Customer Data and for providing required notices and obtaining required permissions from end users. Customer must not submit data that the Service is not designed or contractually approved to process, including regulated health data, payment-card data, government identifiers, passwords, or other highly sensitive information.
6. Acceptable use
You must not use the Service to:
- violate law, regulation, sanctions, export controls, or another person’s rights;
- generate, distribute, or facilitate unlawful, fraudulent, deceptive, abusive, harassing, or exploitative activity;
- develop malware, steal credentials, bypass safeguards, scan for vulnerabilities without authorization, or disrupt the Service;
- reverse engineer or attempt to discover non-public source code or model components except where law prohibits this restriction;
- resell or provide access to the Service except as expressly allowed by your plan or written agreement;
- make decisions producing legal or similarly significant effects in employment, credit, housing, insurance, healthcare, education admissions, or law enforcement without appropriate human review and legal compliance;
- represent emotion or tone signals as clinical diagnoses, verified facts about a person’s mental state, or professional medical advice; or
- use the Service for emergency response or where failure could cause death, personal injury, or significant property or environmental harm.
We may investigate suspected violations and limit or suspend access when reasonably necessary to protect users, third parties, or the Service.
7. AI-generated outputs
Outputs are generated probabilistically and may be inaccurate, incomplete, offensive, or unsuitable. Similar inputs may produce different outputs. Flamify does not guarantee that outputs are unique, correct, or free of third-party claims.
You are responsible for evaluating outputs, applying human review appropriate to the use case, and deciding whether and how to use them. The Service is not a medical, mental-health, legal, financial, or other professional service and must not be presented as one.
8. Intellectual property
Flamify and its licensors retain all rights in the Service, documentation, software, interfaces, branding, and related technology. Subject to these Terms and payment of applicable fees, we grant Customer a limited, non-exclusive, non-transferable, revocable right to access and use the Service during the subscription term for Customer’s internal business purposes and products.
If you provide feedback, you grant us a worldwide, perpetual, irrevocable, royalty-free right to use it without restriction or obligation.
9. Third-party services
The Service may depend on third-party hosting, payment, infrastructure, and model providers. Their services may be governed by their own terms and may change independently of Flamify. We are not responsible for third-party products you choose to connect to the Service.
10. Confidentiality
Each party may receive non-public information identified as confidential or that reasonably should be understood as confidential. The receiving party will use reasonable care, use the information only to perform under these Terms, and disclose it only to personnel and service providers who need to know it and are bound by confidentiality obligations. This section does not apply to information independently developed, rightfully received without restriction, or publicly available through no breach.
11. Suspension and termination
You may stop using the Service at any time and may cancel a subscription as described in Section 4. We may suspend or terminate access if you materially breach these Terms, create a security or legal risk, fail to pay, or use the Service in a way that could harm it or others. Where practical, we will give notice and an opportunity to cure.
After termination, your right to use the Service ends. Provisions that by their nature should survive—including payment obligations, confidentiality, intellectual property, disclaimers, liability limits, indemnity, and governing law—will survive. Data deletion and retention are described in the Privacy Policy and applicable agreement.
12. Disclaimers
To the maximum extent permitted by law, the Service is provided “as is” and “as available”. Flamify disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade. We do not warrant uninterrupted or error-free operation, any specific output, or that the Service will meet every requirement.
Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.
13. Limitation of liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for loss of profits, revenue, goodwill, data, or business opportunity, even if advised of the possibility.
Except for liabilities that cannot be limited by law, Customer’s payment obligations, breach of Section 6, or either party’s fraud or wilful misconduct, each party’s total aggregate liability arising from the Service and these Terms will not exceed the fees paid or payable by Customer for the Service during the twelve months immediately before the event giving rise to the claim.
14. Indemnification
To the extent permitted by law, Customer will defend and indemnify Flamify and its personnel from third-party claims arising from Customer Data, Customer’s products, or Customer’s unlawful or unauthorized use of the Service. We will provide prompt notice and reasonable cooperation, and Customer may control the defense and settlement, provided a settlement does not admit fault or impose obligations on Flamify without written consent.
15. Governing law and disputes
These Terms are governed by the laws of the Republic of Cyprus, without regard to conflict-of-law rules. The courts of Limassol, Cyprus will have exclusive jurisdiction, except that either party may seek urgent injunctive relief in any competent court. If you are a consumer, this choice does not deprive you of mandatory protections or access to courts available under the law of your habitual residence.
Before filing a claim, please contact support@flamify.ai so that we can try to resolve the issue informally. This does not limit any right to contact a payment provider, consumer authority, data-protection authority, or court.
16. Changes to these Terms
We may update these Terms. We will post the revised version and update the effective date. If a change materially affects your rights, we will provide additional notice where required. Continued use after the effective date constitutes acceptance, unless applicable law requires another form of consent.
17. Contact
Questions about these Terms may be sent to support@flamify.ai or by post to ALLIE LTD, Emmanouil Roidi 44, KIRZIS CENTER, Block A, Floor 1, Flat A11, 3031, Limassol, Cyprus.
Company registration number: HE 460424. VAT number: 60076104S.