Cancellation &
Refunds.

1. Scope

This Cancellation & Refund Policy applies to subscriptions for Flamify digital REST API access purchased from ALLIE LTD, a Cyprus company registered under company number HE 460424 and VAT number 60076104S (“Flamify”, “we”, “us”). It forms part of our Terms of Service.

The subscription, total price, transaction currency, taxes, billing interval, included usage or limits, and available payment methods are displayed before an order is submitted. Payments are processed by Stripe.

2. Digital delivery

Flamify is a digital service. There is no physical shipping, delivery, or merchandise return. After a successful payment and any necessary account or security checks, paid API access is ordinarily activated electronically through the customer account. An emailed receipt or the billing portal provides a record of the transaction.

If paid access is not activated within a reasonable time after a successful charge, contact support@flamify.ai.

3. Recurring billing

Each offer begins with a paid introductory period. After that period ends, the subscription automatically renews at the monthly or yearly price disclosed for the selected offer until cancelled. By completing checkout, you authorize ALLIE LTD and Stripe to charge the payment method on file for the introductory amount and each subsequent recurring amount, plus applicable taxes.

No free trial or other promotional price applies unless its eligibility, duration, conversion price, and renewal terms are expressly displayed before purchase. Stopping use of the Service does not stop recurring billing.

4. How cancellation works

You may cancel at any time through the account billing page or Stripe customer portal made available to you. You may also request cancellation by emailing support@flamify.ai from the address associated with the account with the subject “Cancel subscription”.

To avoid the next charge, cancel before the renewal date shown in your account, checkout confirmation, or billing portal. Unless mandatory law requires otherwise:

• cancellation takes effect at the end of the current paid billing period;
• API access remains available through that date, subject to the Terms of Service;
• no further renewal charge will be made after cancellation is scheduled; and
• cancellation does not automatically refund or prorate the current billing period.

Deleting an account, revoking an API key, or stopping use does not by itself cancel the subscription. If a renewal was already processed before cancellation, it is reviewed under Section 5.

5. Refund eligibility

Because access is supplied digitally after payment, subscription charges are generally non-refundable once paid access has been made available. We do not provide automatic refunds or credits for unused time, partial billing periods, failure to use the Service, or cancellation after a renewal has been processed.

We will provide a full or partial refund where required by applicable law. We will also review a timely request where:

• the same subscription charge was processed more than once;
• the amount or currency charged differs from the final amount displayed at checkout;
• a charge was not authorized by the payment-method holder, subject to identity and fraud checks;
• paid access was not delivered or a material failure attributable to Flamify prevented meaningful use and we did not restore access within a reasonable time after notice; or
• a separate written refund guarantee was expressly displayed at checkout.

Refunds for service disruption may be proportionate to the affected paid period. A breach of the Terms, misuse, exhausted usage allowance, third-party integration failure, loss of an API key, or an issue outside Flamify’s reasonable control does not by itself qualify for a refund.

6. Requesting a refund

Write to support@flamify.ai from the account email with the subject “Refund request” as soon as possible. For a billing error, duplicate charge, or service-delivery issue, please contact us within 14 calendar days of the charge where reasonably possible. This request period does not shorten any mandatory consumer, payment-card, or unauthorized-transaction right.

Include the account email, charge date, amount and currency, receipt or invoice identifier, and a short explanation. Do not send a full card number, bank-account number, password, API key, or card security code. We may request information reasonably necessary to verify the account, payment, and claim.

7. Approved refunds

Approved refunds are submitted through Stripe to the original payment method. We do not issue refunds to a different card, bank account, or person. Depending on the payment method and financial institution, the credit will usually appear within approximately 5–10 business days after Stripe submits it, but the customer’s bank may take longer.

If the original charge is still pending, it may be reversed rather than displayed as a separate refund. We will send confirmation when a refund is initiated. Refund timing after initiation is controlled by the payment networks and financial institutions.

8. Failed payments

If a recurring charge fails, Stripe may retry the payment and may ask you to update the payment method. During that process, a subscription may be marked past due and paid access may be limited or suspended after any notice required by law. We do not add an undisclosed fee solely because a payment attempt fails.

9. Price changes

Price changes apply only to future billing periods. We will provide reasonable advance notice where required and identify when the new price will take effect. You may cancel before the affected renewal if you do not accept the new price.

10. Mandatory consumer rights

Nothing in this Policy excludes a refund, withdrawal, cancellation, warranty, or other remedy that cannot lawfully be excluded. If a statutory cooling-off or withdrawal period applies, contact us within that period. We will apply the rules governing digital services supplied at your request before that period expires, including any required consent, acknowledgement, or proportionate charge.

11. Billing support

Email: support@flamify.ai

Post: ALLIE LTD, Emmanouil Roidi 44, KIRZIS CENTER, Block A, Floor 1, Flat A11, 3031, Limassol, Cyprus.

Company registration number: HE 460424. VAT number: 60076104S.